No, L.L. Bean Doesn't Owe You Money--But Its Legendary Customer Service Can Teach You PlentyGet the Full StoryThe press coverage of L.L. Bean s change of heart has been of the Just look what the world is coming to now! variety. But for scrupulous L.L. Bean loyalists, the new, gently-trimmed policy at this company which is often top-rated for customer service is irrelevant.