Onward helps businesses automate their customer service

Get the Full StoryHow much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average.

Founders R mi Cossart and Pramod Thammaiah describe this as Automate40 — basically, a set of goals for businesses looking to bring more automation into the customer… Read More

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