Why hybrid work makes conflict harder to address and what great leaders do about it

Conflict management is one of the most critical leadership skills today, yet many leaders are struggling to get it right. Companies are implementing return-to-office mandates; shifting stances on diversity, equity, and inclusion; and dealing with climate change and an uncertain economy. All of these factors put pressure on businesses and the people who work for them. Over 80 of workers report escalated tensions in the workplace, and 90 of workers say they have witnessed political clashes between coworkers.
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